Privacy Policy

  1. Introduction
  • In this Policy, “We”, “Our” or “Us” is a reference to Wilkinson Publishing Pty Ltd (ACN 006 107 071).
  • This Policy explains how your personal information will be handled by Us when you use the wilkinsonpublishing.com.au website (Site) or use any goods or services offered to you by Us.
  • Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not. (Personal Information).
  1. What this Policy is about
  • This Policy explains the key measures We have taken to implement the requirements of the Privacy Act 1988 and the Australian Privacy Principles. It aims to answer the questions you might have about how We collect, use and disclose the information We collect from you, including Personal Information.
  • We endorse fair information handling practices and uses of information in compliance with Our obligations under the privacy laws in force in Australia from time to time. Any information provided, including identification of individuals, will be used only for the purpose/s intended and where the intention includes confidentiality, information will be treated as such unless otherwise required by law.
  • This Policy represents the default position that We will take in Our treatment of Personal Information. We will treat all Personal Information in a manner consistent with this Policy unless you have provided your express consent otherwise.
  1. Collection of Personal Information
  • We hold information that you have provided to Us about yourself and information about your use of Our goods and services. This information may include:
    • your contact information, including your name and contact details;
    • information volunteered by you through the message function on the Site;
    • your billing and shipping details and payment details provided when you place an order through the Site; and
    • information provided as part of your use of the Site – for example, the frequency with which and the times at which you use the Site.
    • We wish to provide you with a positive user experience. To assist Us in doing this, We reserve the right to collect anonymous usage data through the Site, other websites and online systems.
  • ‘Cookies’ are alphanumeric identifiers that are stored by the web browser on a computer’s hard-drive that enable Our system to recognise a visitor to the Site. This helps Us to track basic visitor information for the purposes of optimising the design of Our systems and optimising Our marketing activities.
  • Most web browsers automatically accept cookies, and this function can be disabled by changing the browser settings of the user.
  1. Use of Personal Information
  • We collect your Personal Information to facilitate the provision of goods or services to you, including disclosing Personal Information where the disclosure has been requested by you as a part of Our services.
  • We may also use Personal Information We collect for related purposes such as:
    • to communicate with you;
    • to provide services you require and provide requested information;
    • to perform statistical analyses of user behaviour;
    • maintaining Our relationship with you, including responding to your questions;
    • helping Us to identify and inform you about other products or services that are likely to be of interest to you;
    • internal accounting and administration, including sharing information with Our related bodies corporate for reporting purposes;
    • protecting you and Us from fraud; and
    • any other use for which We obtain your permission.
  • We do not pass on any Personal Information to a third party except in accordance with this Privacy Policy and will not use Personal Information to directly market to third parties unless permission is expressly given.
  1. Disclosure of Personal Information
  • We recognise the trust you place in Us when you give Us your Personal Information. Other than disclosure as directed by you or to service providers (explained below) or as required by law (for example, disclosure to various Government departments or to courts), Our policy is that we do not give your Personal Information to other organisations unless you have given Us your consent to do so.
  • We do not share your Personal Information with third parties except as necessary to carry out Our business and to provide you with the goods and services you requested. For example, may share your information with service providers in order to process your orders or provide you with information that you have requested. The parties we may share Personal Information with are Our employees, subcontractors, suppliers and affiliates on a ‘need to know’ basis and who will be required to maintain confidentiality.
  • When sharing your Personal Information with service providers, we may be sharing this information outside Australia such as to the United States and other countries.
  • Occasionally, We might also use Personal Information for other purposes or share Personal Information with another organisation because:
    • We believe it is necessary to provide you with a good or service which you have requested;
    • We believe it is necessary to protect the rights, property or personal safety of other Site users;
    • We believe it is necessary to do so to prevent or help detect fraud or serious credit infringements – for example, We may share information with other, credit reporting agencies, law enforcement agencies and fraud prevention units;
    • We believe it is necessary to protect the Our interests – for example, disclosure to a court in the event of legal action to which We are a party; or
    • the assets and operations of the business are being transferred to another entity or party.
  • When We share information with other organisations and service providers as set out above, We do so in accordance with this Policy. To the extent that these organisations and service providers gain access to Personal Information, their use is governed by the rules set out in the Privacy Act 1988.
  1. Confidentiality and Data Security
  • Our servers are hosted in Australia. We take all reasonable steps to manage data stored on Our servers to ensure data security and to prevent the loss, misuse or alteration of Personal Information.  Notwithstanding the above, We are not responsible for any third-party access to Personal Information as a result of:
    • interception while it is in transit over the internet;
    • spyware or viruses on the device (such as a computer or phone) from which you access the Site; or
    • as a result of your failure to adequately protect their user name or password (if applicable).
  • We are also not responsible for any losses, expenses, damages and costs, including legal fees, resulting from such third-party access.
  • If We have reasonable grounds to believe that your Personal Information may be subject to unauthorised access or disclosure (eligible data breach), we will investigate and assess the suspected eligible data breach to determine whether the eligible data breach is likely to result in serious harm to you (Notifiable Data Breach). If a Notifiable Data Breach occurs then we will notify you and the Australian Information Commissioner as soon as practicable after we become aware of the Notifiable Data Breach in accordance with our obligations under the Privacy Act 1988. We will comply in every way with our obligations under Part IIIC – “notification of eligible data breaches” of the Act.
  1. Retention and Disposal of Personal Information
  • We will retain your Personal Information for as long as is required to provide you with our services or assist you with your query and to comply with legal requirements.
  • If We no longer require Personal Information for any purpose, including legal purposes, We will take reasonable steps to securely destroy or permanently de-identify the Personal Information.
  1. Access to Personal Information
  • You can access the Personal Information We hold about you at any time. Simply contact Us to make your request at enquiries@wilkinsonpublishing.com.au.
  • We will always endeavour to meet requests for access. However, in some circumstances We may decline a request for access. This includes the following circumstances:
    • We no longer hold or use the information;
    • providing access would have an unreasonable impact on the privacy of other persons;
    • the request is frivolous or vexatious;
    • the information relates to existing or anticipated legal proceedings and would not normally be disclosed as part of those proceedings;
    • providing access would be unlawful;
    • providing access would be likely to prejudice the detection, prevention, investigation and prosecution of possible unlawful activity; and
    • the information would reveal Our commercially sensitive information.
    • If We decline a request for access, We will provide reasons for Our decision when We respond to the request.
  • We reserve the right to charge you a reasonable fee for access to your Personal Information. These charges will be limited to the cost of recouping Our expenses for providing you with your Personal Information, such as document retrieval, photocopying, labour and delivery.
  • Despite anything contained in this Policy to the contrary, if the Freedom of Information Act 1982applies to your request for Personal Information, the access and correction requirements in the Privacy Act 1988operate alongside and do not replace other informal or legal procedures by which you can be provided access to, or correction of, your Personal Information.
  1. Changing or deleting Personal Information 
  • To provide you with the best possible service, it is important that the information We hold about you is accurate. We will take reasonable steps to ensure that Personal Information is accurate, complete and up-to-date at the time of collecting the Personal Information from you, using or disclosing the Personal Information, or during other interactions with you.
  • If you believe that any Personal Information We hold about you is inaccurate, incomplete or out-of-date, you may contact Us with your request at enquiries@wilkinsonpublishing.com.au We will do Our best to correct or dispose of your Personal Information in accordance with this Privacy Policy.
  1. Contact Information and Changes to Privacy Policy
  • If you have any further queries relating to this Privacy Policy, please contact Us at enquiries@wilkinsonpublishing.com.au. If We become aware of any ongoing concerns or problems with your Personal Information, We will take these issues seriously and work to address these concerns.
  • If you have a complaint in relation to the way We have handled your Personal Information, your complaint should be made in writing to enquiries@wilkinsonpublishing.com.au in the first instance. We will investigate the complaint and prepare a response to you in writing within a reasonable period of time.
  • From time to time, Our policies will be reviewed and may be revised. We reserve the right to change this Policy at any time.